Case Studies

Problem Statement

Complex bundled products and frequently changing pricing made invoice accuracy difficult to maintain. With around 8,000 invoices issued each month, approximately 30% were over- or under-invoiced, often requiring customer complaints to identify discrepancies. Correcting these errors involved manual investigation, cancellation, and re-pricing.

Solution

An AI-powered invoice reconciliation solution using SAP BTP and Document AI automatically processes invoice PDFs and compares invoice pricing against order data.
The AI agent:

Processes thousands of invoices in bulk

Extracts and validates invoice information

Reconciles invoice prices against order pricing

Identifies discrepancies automatically

Alerts customer support teams when exceptions are detected

Triggers relevant workflows for resolution

Outcome or Benefit

35–40% reduction in customer complaints

30–40% reduction in customer support effort

20–30% improvement in customer satisfaction and retention

~$250K reduction in monthly operational costs

Faster identification and resolution of invoice discrepancies

Scalable reconciliation across high-volume invoice processing